Answers to common questions.

Everything you need to access MedEssist services today. As pharmacists, we understand not only the patient experience, but also the need to support our community pharmacies.

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FAQ

What's it like to work with the MedEssist® System?


Very easy! MedEssist® seamlessly integrates into your workflow. MedEssist® is fully automated and just runs in the background of your existing system. Whenever there’s an order, it gets printed off the same printer as your labels. No extra training or dashboard!

Is it possible to try out the MedEssist® platform at my pharmacy?

Yes, we want all of our customers to be happy with our service. MedEssist® is free for all pharmacies during COVID-19 so you can see how we work seamlessly with your system & you have plenty of time to implement it into your site.

How can patients that do not have a smart phone order their medications?

Just download the app from the App store and you’re good to go!MedEssist® web services takes care of your domain, website, and social media for a nominal monthly fee. Online website refills connect to the same MedEssist® system. Older patients can visit your pharmacy website in the convenience of their homes and order their medications through the same platform seamlessly. If you already have a website that accepts online refills, contact us and we will help you redirect those orders so they print off automatically just like any MedEssist® order.

What happens when a patient adds a medication from another pharmacy?

Patients cannot search for another pharmacy proactively on our platform. MedEssist® is designed to help you retain your patients. Patients can only change pharmacies when adding a medication from another pharmacy receipt. When this happens, patients are prompted if they are permanently switching pharmacies. If they are still a patient of your pharmacy, you will be provided with the Rx number and the other pharmacy phone number so that you can call for a transfer.

Can I install MedEssist® if my pharmacy is not located in the GTA or Ontario?

Absolutely, we can set up MedEssist® through remote desktop sharing apps like Teamviewer.

Is MedEssist® available in other provinces like Alberta, BC, Nova Scotia?

Yes, we are available nationally, except Quebec. Email us to set up an appointment!

How is MedEssist® private and secure for patients?

Patient confidentiality is of utmost importance to us and all our pharmacy partners. We’ve built MedEssist® in the most secure way possible: Mobile refills only contain the medication name & prescription number. Patients cannot save their name or any personal identifiers. Everything that’s added to your phone stays on your phone, no patient information is stored on the app at all!

Can I see what MedEssist® looks like for patients?

Yes, in fact you can try it right now with the sample receipts on our website, here.

How long does it take to get set up MedEssist® at my pharmacy?

If you’re in the GTA, our team will meet with you in person. Installation takes just 5 minutes! After which, we walk you & any staff through the app, discuss ways of getting the most value out of the system, including tips on getting patients onboard & how to bring new business with MedEssist®. Contact Us today!

What kind of support is available to help me implement MedEssist into my practice?

We provide with everything you need. We put up posters at your site and the surrounding doctor’s clinics. We also give out flyers which you can easily staple to the bag of any patient at checkout. Most patients download the app on their own at home! It’s THAT easy!

What types of patients use the MedEssist platform?

MedEssist® is the most easy to use and accessible platform ever. With our quick scanning error-free technology, patients of any age can add their medications to the platform seamlessly and be guided daily through each of their doses. Older patients love the dose reminders, medication record keeping, and medication information features and younger patients love ordering their medications ahead of time. You never have to wait at the pharmacy again!

Can I use MedEssist® to keep a record of doses for my parents or other members of my family?

At this time, MedEssist® should only be used for personal use. MedEssist® offers a feature that allows patients to share their medication record with family members, care givers, and medical professionals. Patients can also keep a record of medications for their pets so they never miss a dose for them either!

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